Warranty Policy
π§ DYISLAND Brake Kit Warranty Policy
DYISLAND offers a clear and reliable warranty for all brand-new hydraulic brake kits purchased through our official website, ensuring your riding safety and satisfaction.
1. Scope of Coverage
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This warranty applies only to brand-new brake kits purchased from the official DYISLAND website.
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The warranty period is 180 days (6 months) from the date of purchase.
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Second-hand products or those purchased from unauthorized or third-party platforms are not covered under this warranty.
2. What the Warranty Covers
If your brake kit meets proper usage and maintenance standards, we will provide:
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Repair services
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Replacement parts (limited to one-time replacement)
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All associated parts, labor, and shipping costs
β οΈ Only one free replacement is allowed during the warranty period.
3. Shipping Damage Policy
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Any shipping damage must be reported within 7 days of delivery.
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This policy applies to all products, including brake kits and accessories.
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Once confirmed, DYISLAND will provide free replacement for any damaged parts due to shipping.
4. What Is NOT Covered
π© Normal wear-and-tear parts (not covered under warranty):
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Brake pads
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Brake fluid
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Brake hoses
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Seals and O-rings
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Brake rotors
β Other exclusions:
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Damage caused by collisions, fire, accidents, or environmental conditions (e.g., acid rain, sea salt, hail, etc.)
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Overloading, misuse, or lack of regular maintenance
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Unauthorized disassembly, modification, or repairs
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User-inflicted damage or failure due to improper use
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Performance issues resulting from non-standard use
5. Warranty Claim Process
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Submit a Warranty Request
Please email the following to our customer support team (insert email address):-
Order number
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Photos or videos clearly showing the defect
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Brief description of the issue
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Evaluation by Support Team
Once received, our team will review your claim within 2β7 business days and confirm whether the issue qualifies as a manufacturing defect. -
Replacement Parts Shipment
If the issue is covered, DYISLAND will ship the replacement parts.- Expedited shipping is not available for warranty parts.
6. Out-of-Warranty Support
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If your brake kit is outside the warranty period, we still offer diagnostic and repair services.
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However, the customer is responsible for the cost of replacement parts and shipping.
π¬ To request warranty service or support, please contact us at:
βοΈ (dyislandemliy@gmail.com)