Order Processing Time

（Only applicable to European and American countries）

Orders are typically processed and shipped within 1-3 business days (excluding weekends and public holidays). Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Estimated Delivery Time

• Standard Delivery: Estimated delivery within 7-15 business days.

• Delivery times may vary depending on the destination, shipping service, or unforeseen factors (e.g., weather, customs delays).

Shipping Areas

DYISLAND offers worldwide shipping. Please confirm available delivery areas at checkout.

• If your location is not displayed at checkout, contact us at dyislandemliy@gmail.com with your shipping address for verification. Some locations may be restricted due to local policies or logistics limitations.

Shipping Costs

• Standard Delivery: Free shipping for orders over $30 (final amounts may vary—please check at checkout).

• Expedited Delivery: Additional charges apply for express shipping, and rates will be displayed at checkout.

Order Tracking

Once your order ships, we will provide a tracking number so you can monitor your package status.

• Please allow 24-48 hours for tracking updates to appear in the system.

Shipping Damage & Lost Packages

• If your package is damaged or lost during transit, contact us within 48 hours of receipt, and we will assist you with resolving the issue.

• DYISLAND is not responsible for losses due to incorrect shipping addresses provided by customers or failure to collect the package in time.

Duties & Import Fees

• Orders shipped to certain countries may be subject to import duties, taxes, or customs clearance fees, which are the responsibility of the customer.

• Please check your local import regulations before placing an order to avoid delays or additional costs.

Contact Information

For any questions, please contact us at:
💌 dyislandemliy@gmail.com