Dear customer, thank you for your attention and support. At DYISLAND, we value every customer and always put customer satisfaction first. We are doing everything we can to speed up the processing and ensure that your package can be delivered in time. We sincerely appreciate your patience and thank you for your understanding.

                                      

Order Processing Time

• Processing Time: It usually takes 1-3 business days to process your order once it is received. (excluding weekends and public holidays).Please allow more time for tracking information to be updated as there may be slight delays with local couriers. 

• Once your order has been shipped, a confirmation email with tracking information will be sent to you.

If you have any additional questions about the ordering and shipping process, please feel free to email dyislandemliy@gmail.com

                                      

Shipping Methods and Estimated Delivery Time

Estimated delivery times after shipment：                                                                        

Region/Country	Estimated Delivery Time
Standard products (bicycle parts and brake kits)	10-15 business days
Special products (oil filling and bleeding kits)	10-25 business days

 

Note: Actual delivery times may vary due to destination, logistics provider efficiency, weather, customs delays, or other unforeseen factors.

                                      

Shipping Area

We currently ship to the following countries and regions:

• Standard products (bicycle parts and brake kits)：Bhutan, Azerbaijan, Pakistan, Belarus, Cambodia, Laos, Lebanon, Réunion, Rwanda, Mali, Mauritius, Mongolia, Peru, Myanmar, Moldova, Namibia, South Africa, Nepal, El Salvador, Sri Lanka, Tunisia, Brunei, Jordan, Zambia, Chile, United Arab Emirates, Oman, Ireland, Estonia, Austria, Australia, Macao SAR, Bahrain, Brazil, Bulgaria, Belgium, Poland, Denmark, Germany, Russia, France, Philippines, Finland, Colombia, Kazakhstan, South Korea, Netherlands, Montenegro, Kyrgyzstan, Canada, Czech Republic, Qatar, Kuwait, Croatia, Kenya, Latvia, Lithuania, Romania, Malta, Malaysia, North Macedonia, United States, Bangladesh, Morocco, Monaco, Mexico, Nigeria, Norway, Portugal, Japan, Sweden, Switzerland, Serbia, Cyprus, Saudi Arabia, Slovakia, Slovenia, Taiwan, Thailand, Turkey, Uganda, Ukraine, Spain, Greece, Hong Kong SAR, Singapore, New Zealand, Hungary, Iraq, Israel, Italy, India, Indonesia, United Kingdom, Vietnam, China...

 

• Special Products(Oil filling and air bleeding kit)：Cambodia, United Arab Emirates, Ireland, Estonia, Austria, Australia, Brazil, Bulgaria, Belgium, Poland, Denmark, Germany, France, Philippines, Finland, Colombia, South Korea, Netherlands, Montenegro, Canada, Czech Republic, Qatar, Croatia, Latvia, Lithuania, Romania, Malta, United States, Mexico, Norway, Portugal, Japan, Sweden, Switzerland, Serbia, Cyprus, Slovakia, Slovenia, Ukraine, Spain, Greece, Singapore, New Zealand, Hungary, Israel, Italy, United Kingdom, Vietnam, China, Luxembourg...

Important:
Please confirm your shipping eligibility during checkout. If your destination does not appear, kindly contact us via email (dyislandemliy@gmail.com) with your detailed address for assistance.
Shipping to certain areas may be restricted due to local policies or logistics limitations.

                                      

About Shipping Fees

1. Buy brake kits: Free shipping for all orders.

2. Other orders:

• Orders less than $30: Standard shipping fee of $10.
• Orders equal to or greater than $30: Automatically enjoy free standard shipping.

(Please refer to the final display on the checkout page..)

                                      

Track your order:

• Once your order is shipped, we will send you an email with detailed tracking information so you can follow its journey.
• Once we receive your order, we will automatically contact our warehouse to confirm its availability and prepare it for immediate shipment.
• If your item is out of stock or unavailable, we will contact you via email.
• If your item is ready to ship immediately, we will generate a shipping label.
• If for any reason you do not receive this information or require further shipping details, please email dyislandemliy@gmail.com and we will keep you updated on the progress of your order.

                                      

About Customization and Pre-order Items

• Pre-order items: will be shipped according to the pre-sale time indicated in the product name, please pay attention to the specific delivery date.
• Customized items: usually shipped within 2-5 working days. If you need customized services, please contact customer service to confirm the details before placing an order.

                                      

Order Cancellation/Modification:

• If you need to cancel/modify your order, please contact us within 24 hours.
• We can cancel your order and refund your payment before the item is shipped. 
• Once the item is shipped, the order cannot be cancelled.
• For returns or exchanges, please refer to our Return Policy.

                                      

Shipping Damage and Lost Packages

• If your package is damaged or lost during transit, please contact us within 48 hours of receipt. We will assist you in resolving the issue promptly.

• DYISLAND is not responsible for losses resulting from incorrect shipping addresses provided by customers or failure to collect the package in time.

                                      

About package rejection

• If you choose to reject the package, you will be responsible for the relevant costs incurred during the return process. This part of the cost will be deducted from your refund amount.
• After we receive and process the returned goods, you will receive a refund, minus the shipping costs and related fees incurred due to rejection/return.

                                      

Duties and Import Fees

• Orders in some countries may be subject to import duties, taxes or customs clearance fees, which are borne by the customer.
• Please confirm local import policies before placing an order to avoid delays or additional costs.

                                      

Contact Us

• If you have any questions regarding your order, shipping, or other concerns, please feel free to contact us:
  📧 Email: dyislandemliy@gmail.com

                                      

 Friendly Reminder

• Please ensure your shipping address is accurate to avoid any delivery issues.
• Keep your phone available during the delivery period in case the courier needs to contact you for signature confirmation.